Financial Questions

To top up your balance, click the ‘Balance’ button in the top right corner. Depending on your location, the system will automatically suggest available payment options. If your preferred method is not listed, use the search function by entering its name.

Sometimes, it can take 10 to 60 minutes for funds to be credited due to potential delays from the payment system. If your balance hasn't updated after this time, check if the funds were deducted from your card or wallet. If the deduction is confirmed, send a screenshot of the transaction, your registration email, and details to customer support.

Currently, all popular payment methods are supported, including bank cards (including Russian ones), Samsung Pay, PayPal, AliPay, WeChat Pay, UnionPay, cryptocurrencies, and other options.

Withdrawals from the main account are not allowed. Funds can only be used to purchase numbers.

You can withdraw funds from your referral account at any time using the ‘Withdraw Funds’ button in Profile → History → ‘Withdrawal Requests’. You can also transfer funds to your main account by clicking ‘Transfer to Main Account’ in Profile → History → ‘Referral List’.